Hi, I need help with a GCEV_TASKFAIL return in the rtflog. On an IVR, i received an invite in-dialog when the phone answer a call. I send "gc_AcceptModifyCall OK!" at this request but HMP respond a TASKFAIL with the result error 9. I don't find this result error cause anywhere. 11/18/2020 14:01:43.737 5572 4828 gc_h3r ERR1 mediastate.cpp:1179 ! 4 ! mediaPrintLog: NEW_EVENT Ev EV_CONNECT_HDX_TX , st ST_TX_START_2FDX , next state ST_TX_START_2FDX TRANSITION FAILED 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - TRANSPORT - TransportSendObjectEvent - pObj=0x04A36A18,pEventInfo=0x04A36A18,param1=8,param2=-1 11/18/2020 14:01:43.737 5572 4828 gc_h3r ERR1 mediastate.cpp:1137 ! 4 ! mediaEventHandler:transaction function failed: ev EV_CONNECT_HDX_TX st ST_TX_START_2FDX: [9] 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - TRANSPORT - TransportProcessingQueueAllocateEvent: event INTERNAL_OBJECT_EVENT was allocated: 0361BE18 11/18/2020 14:01:43.737 5572 4828 gc_h3r ERR1 media.cpp:723 ! 4 ! Media::connectHDX_Tx : mediaEventHandler fail: [9] 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - TRANSPORT - TransportProcessingQueueTailEvent - INTERNAL_EVENT ev=0x0361BE18: Invite 0x04A36A18: Terminated 11/18/2020 14:01:43.737 5572 4828 gc_h3r ERR1 media.cpp:1132 ! 4 ! cntrlPrintLog:st CNTRL_ST_FDX_CONNECT Printing event/transition log 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 INFO - PQUEUE - PQUEUE_TailEvent - (hQueue=0x034B8F70(StackProcessingQueue) ev=0x0361BE18) notifying threads 11/18/2020 14:01:43.737 5572 4828 gc_h3r ERR1 media.cpp:1153 ! 4 ! cntrlPrintLog:TRAN_COMPLETE Ev CNTRL_EV_RX_CONNECT , st CNTRL_ST_DISCONNECT 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - TRANSPORT - TransportSendObjectEvent - ev 0x0361BE18 was sent. (Invite 0x04A36A18: Terminated) 11/18/2020 14:01:43.737 5572 4828 gc_h3r ERR1 media.cpp:1153 ! 4 ! cntrlPrintLog:TRAN_COMPLETE Ev CNTRL_EV_TX_CONNECT , st CNTRL_ST_RX_CONNECT 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - TRANSACTION - TransactionCallbackStateChangedEv: Transc 0x04A557E8,After callback 11/18/2020 14:01:43.737 5572 4828 gc_h3r ERR1 media.cpp:1153 ! 4 ! cntrlPrintLog:TRAN_COMPLETE Ev CNTRL_EV_TX_CONNECT , st CNTRL_ST_FDX_CONNECT 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - TRANSACTION - TransactionDestruct - Transaction 0x04A557E8: start to destruct transaction 11/18/2020 14:01:43.737 5572 4828 gc_h3r ERR1 media.cpp:1153 ! 4 ! cntrlPrintLog:TRAN_COMPLETE Ev CNTRL_EV_RX_CONNECT , st CNTRL_ST_FDX_CONNECT 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - TRANSACTION - TransactionTransportDetachAllConnections - Transaction 0x04A557E8: All connections will be detached: (Active:0x00000000, Resp backup = 0x00000000) 11/18/2020 14:01:43.737 5572 4828 gc_h3r ERR1 media.cpp:1145 ! 4 ! cntrlPrintLog: NEW_EVENT Ev CNTRL_EV_TX_CONNECT , st CNTRL_ST_FDX_CONNECT next state CNTRL_ST_FDX_CONNECT TRANSITION FAILED 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - TRANSMITTER - TransmitterDestruct - transmitter 0x04A499F0 destructing... 11/18/2020 14:01:43.737 5572 4828 gc_h3r ERR1 media.cpp:1103 ! 4 ! cntrlEventHandler:function call failed : [9] 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - TRANSMITTER - MsgToSendListDestruct - transmitter 0x04A499F0 destructing msg-to-send-list... 11/18/2020 14:01:43.737 5572 4828 gc_h3r ERR1 media.cpp:230 ! 4 ! Media::connectTx :cntrlEventHandler failed : [9] 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - RPOOL - RPOOL_FreePage - (pool=0x034709F8,element=0x045613B8) (MessagePool) 11/18/2020 14:01:43.737 5572 4828 gc_h3r SH_LD DEBG ld.cpp:1008 ! 4 ! LD_Media::mediaReportTaskFail:resultError 9 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - TRANSPORT - TransportMgrLocalAddressRefCounterDecrement(035B6AF8, owner 04A499F0): UDP 192.168.92.229:5060: updated refCounter=9 11/18/2020 14:01:43.737 5572 4828 gc_h3r SH_PACKER DEBG packer_main.cpp:90 ! 4 ! putEvent with (sharon - GC) type: (0x801) GCEV_TASKFAIL device 20 reason 9 database 0x3548948 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - RPOOL - RPOOL_FreePage - more than 1 user! do not free the page! (pool=0x03470A68,element=0x045FA798) (GeneralPool) 11/18/2020 14:01:43.737 5572 4828 gc_h3r SH_PACKER DEBG packer_main.cpp:3335 ! 4 ! encodeDefaultEvent : srlLDev=20, crn=4, msgType=0x801, ipReason=9 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - RESOLVER - SipResolverDestruct - pRslv=0x04A44880. destructing... (eState=-1) 11/18/2020 14:01:43.737 5572 4828 gc_h3r SH_PACKER DEBG packer_main.cpp:4731 ! 0 ! encodeSIPIPCMsgInfo 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 INFO - RESOLVER - ResolverMgrRemoveResolver - removing Resolver 0x04A44880 from list 11/18/2020 14:01:43.737 5572 4828 gc_h3r SH_PACKER DEBG packer_main.cpp:2809 ! 4 ! encodeMsgInfo(ppParm=0x42be58c, pSipHeaderMgr=0x3480da8, pDb=0x3548948) 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 INFO - TRANSMITTER - TransmitterMgrRemoveTransmitter - removing transmitter 0x04A499F0 from list 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - RPOOL - RPOOL_FreePage - (pool=0x03470A68,element=0x045FA798) (GeneralPool) 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 INFO - TRANSACTION - TransactionDestruct - Transaction 0x04A557E8: was destructed 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 INFO - PQUEUE - PQUEUE_PopEvent - (hQueue=0x034B8F70(StackProcessingQueue), *ev=0x0361BE18)=0, 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - TRANSPORT - TransportProcessingQueueDispatchEvents - INTERNAL_EVENT ev:0x0361BE18, (Invite 0x04A36A18: Terminated) 11/18/2020 14:01:43.737 5572 4828 gc_h3r SH_PACKER DEBG packer_main.cpp:573 ! 4 ! pkBuildGCEvent : [0] 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - CALL - TerminateInviteEventHandler - Invite 0x04A36A18 of Call-leg 0x04A60238 is out of termination queue... 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 INFO - CALL - CallLegChangeModifyState - Call-leg 0x04A60238. Invite 0x04A36A18. Modify State change: Modify Re-Invite Ack Rcvd- Modify Re-Invite Terminated (reason=Remote Ack) 11/18/2020 14:01:43.737 5572 4828 gc INFO gcep iptB1T4 ---- gc_ep_ProcessGCEvent() - event:0x801h(GCEV_TASKFAIL) on ccliblinedev:20, crn:0x4h 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - CALL - CallLegChangeModifyState - Call-leg 0x04A60238 invite 0x04A36A18. do nothing with state Modify Re-Invite Terminated. already informed on state Idle 11/18/2020 14:01:43.737 5572 4828 gc DEBG gccme --- gc_cme_GCCallStateTransitionEvt() - event:GCEV_TASKFAIL(0x801h) is NOT a transition event. 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - CALL - CallLegInviteDestruct - call-leg 0x04A60238. invite 0x04A36A18 - start in destructing ... 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 INFO - MESSAGE - RvSipMsgDestruct - Destructing message 0x04560798 ,free page 0x04560778 on pool 0x034709F8 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - RPOOL - RPOOL_FreePage - (pool=0x034709F8,element=0x04560778) (MessagePool) 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 INFO - CALL - CallLegRemoveInviteObj - call-leg 0x04A60238 - invite obj 0x04A36A18 is removed 11/18/2020 14:01:43.737 5572 4828 gc WARN gcams_event_handler --- gc_alarmdb_PutEvent() - Post event:0x801(GCEV_TASKFAIL) on linedev:20 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - CALL - CallLegInviteDestruct - call-leg 0x04A60238. invite 0x04A36A18 - end of destruction ... 11/18/2020 14:01:43.737 5572 4828 gc APPL gcep iptB1T4 --- GC event:0x801h(GCEV_TASKFAIL) posted on linedev:20, crn:0x4h 11/18/2020 14:01:43.737 5572 4828 gc_h3r SH_PACKER DEBG packer_main.cpp:484 ! 4 ! putEvent :[0] exit 11/18/2020 14:01:43.737 5572 4828 gc_h3r SH_LD DEBG ld.cpp:1020 ! 4 ! LD_Media::mediaReportTaskFail: [0] 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - TIMER - RvTimerQueueService(tqueue=035B5748): queue size = 5 11/18/2020 14:01:43.737 5572 4828 gc_h3r ERR1 media.cpp:455 ! 4 ! Media::modify : Tx side failed: [9] 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - TIMER - RvTimerQueueService(tqueue=035B5748):qState=ENABLED,event=036002C8,delta=25046456393,curtime=30649649546730,triggertime=30674696003123,qSz=5 11/18/2020 14:01:43.737 5572 4828 gc_h3r ERR1 ld_state.cpp:2346 ! 4 ! LD_Media::modifyMedia m_pMedia- modify failed: [9] 11/18/2020 14:01:43.737 5572 4828 gc_h3r ERR1 crn_states.cpp:6852 ! 4 ! ShCRN_Media::evModifyAckSent: LD::modifyMedia() failed: [9] 11/18/2020 14:01:43.737 5572 4612 sip_stack Debug 00001204 DEBUG - TIMER - RvTimerQueueService(tqueue=035B5748): queue size = 5 11/18/2020 14:01:43.737 5572 4828 gc_h3r SH_DECODER DEBG decoder.cpp:2563 ! 0 ! ShDecoderMedia::processEvtTypeModifyCallAck() [9] 11/18/2020 14:01:43.738 5572 4612 sip_stack Debug 00001204 DEBUG - TIMER - RvTimerQueueService(tqueue=035B5748):qState=ENABLED,event=036002C8,delta=25046430343,curtime=30649649572780,triggertime=30674696003123,qSz=5 11/18/2020 14:01:43.738 5572 4828 gc_h3r ERR1 decoder.cpp:2121 ! 4 ! decodeCallObjectMessage: Failed Sigal [4] - Sharon [4] : EvtType_AcceptModifyCall (126): [9] 11/18/2020 14:01:43.738 5572 4828 gc_h3r ERR1 decoder.cpp:263 ! 4 ! decodeMsg: decodeCallObjectMessage Failed [9]. 11/18/2020 14:01:43.738 5572 4828 gc_h3r ERR1 decoder.cpp:1309 ! 4 ! decodeMsg:OnEvent failed =9 11/18/2020 14:01:43.738 5572 7308 gc_h3r SH_MGR DEBG sm_callcontrol.:2729 ! 0 ! ProcessIPMEvent: mediaDevH 21,evt 0x9021,len 0 11/18/2020 14:01:43.738 5572 7308 gc_h3r SH_MEDIA DEBG mediastate.cpp:1218 ! 4 ! MediaState::ipmEventHandler: IPMEV_MODIFYMEDIA evType 0x9021, datap 0x4b989c0 in ST_TX_START_2FDX 11/18/2020 14:01:43.738 5572 7308 gc_h3r SH_MEDIA DEBG mediastate.cpp:1076 ! 4 ! mediaEventHandler: ev EV_MODIFY_MEDIA st ST_TX_START_2FDX duplex mode 1 11/18/2020 14:01:43.738 5572 7308 gc_h3r SH_DBASE DEBG sh_db.cpp:1123 ! 4 ! ShDb::getConnRxCoder 11/18/2020 14:01:43.738 5572 7308 gc_h3r SH_MEDIA DEBG mediaipml.cpp:1426 ! 4 ! Mediaipml::modifyMedia(direction=2) You can help me to find the cause ? Maybe the response not build correctly ? I have this problem only on one server. On all the other IVR, the "gc_AcceptModifyCall OK!" was accepted and not generate a TASKFAIL. Thx.
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