Yes, sorry, I was referring to one of the pages on the actual install shield script in this case. Ok, if you are using GC, what protocol are the lines themselves? Is this just T1 E&M or some other PDK variant? Or ISDN? Pending answer, you can enable added logging underneath GC in order to get the correct protocol information pending issue being dealt with. Otherwise, if something media operations, then you would need to turn on one of the voice libraries. Jeff
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